Privacy Policy

Effective Date: January 2025

LNC Floor Coverings (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information when you use our website or services. By engaging with LNC Floor Coverings, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal data in the following ways:

• Directly from you: when you contact us via phone, email, forms, or in person. This may include your name, address, contact details, and project requirements.

• Through our website: including enquiry forms, quote requests, and cookies that track usage patterns.

• From third parties: where you have given permission for your data to be shared with us, such as housing associations or councils we work with.

2. How We Use Your Information

We use the information collected to:

• Provide flooring products and services, including quotations, installations, and aftercare.

• Respond to your enquiries and manage customer accounts.

• Carry out our obligations when working with councils and housing associations.

• Improve our services, website, and customer experience.

• Comply with legal and regulatory requirements.

3. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contractual necessity: where we need your information to provide a service or quotation.

• Legitimate interest: for day-to-day operations, service improvement, and communications.

• Consent: for marketing communications where you have opted in.

• Legal obligation: where processing is required to comply with regulations.

4. Sharing Your Information

We will never sell your data. We may share personal data with:

• Our employees and contractors working on your flooring project.

• Councils, housing associations, or partners where necessary for service delivery.

• Service providers such as IT support or payment processors.

• Regulators or legal bodies where required by law.

5. Data Retention

We will only keep your information for as long as necessary to fulfil the purposes outlined in this policy, and to meet legal, accounting, or reporting obligations. Typically, customer records are retained for up to seven years.

6. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.

• Ask us to correct or update your information.

• Request deletion of your data where applicable.

• Restrict or object to how we use your data.

• Withdraw consent for marketing at any time.

• Request data portability.

To exercise your rights, please contact us using the details below.

7. Cookies and Website Use

Our website may use cookies to enhance browsing, analyse traffic, and improve usability. You can control or disable cookies via your browser settings. Some site features may not function properly without cookies.

8. Security of Your Data

We implement appropriate technical and organisational measures to keep your personal data safe, including secure storage systems and restricted access to information.

9. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

LNC Floor Coverings
34 Ty Verlon Industrial Estate, Barry CF63 2BE

Tel: 01446 327577Email: sales@lncfloorcoverings.co.uk